Frequently Asked Questions
q: How do I cancel or reschedule an appointment?
You may always call or email your therapist to cancel or reschedule an appointment. You can also email info@barewellgroup.com or call 619-391-9665. We ask that you do so at least 48-BUSINESS hours in advance of your appointment. Anyone canceling an appointment within less than 48 business-hours will be charged the full session fee. Insurance does not cover no shows and late cancellations, so it’s the client’s responsibility to pay. We prioritize our clients by holding space for each person we see. When clients cancel or no show within 48-hours, other clients miss out on an opportunity to be seen.
Q: How long are sessions?
On average, sessions will be 50-55 minutes in length, 75 and 90 minute sessions are offered as well, depending on need. Costs for longer sessions will be discussed and agreed upon prior to booking. Please note, insurance companies typically will not reimburse for sessions longer than 55 minutes.
Therapy is best done with at least a 6-8-week commitment. We find that clients who cannot commit to at least 8 weekly sessions tend to have more difficulty establishing a relationship with their therapist and often spend their sessions recapping the previous weeks instead of focusing on forward movement. After 6-8 weekly sessions, you and your therapist can discuss the movement toward your goals and whether reducing frequency of sessions or terminating therapy is the next step.
Q: What can I expect from sessions?
Prior to the first session you will have completed and submitted our New Client paperwork packet for your therapist to review. During the first session, you will begin sharing your story so that your therapist can learn more about you and what you are seeking help with. During this session, you will also discuss confidentiality and your therapist will answer any questions you may have regarding treatment and/or office policies. Your therapist will also take payment during this session.
The second and third sessions are typically a continuation of your story. The purpose for these initial sessions is getting to know you, your strengths, your struggles and better identifying your goals for treatment. We will work together to identify how we will know you are beginning to feel better. From that point on, sessions are tailored to meeting your needs.
Q: Can I afford therapy?
Therapy is an investment in healthy mental functioning and emotional well-being which pays off in greater confidence, deeper and more satisfying relationships, higher success, and peace of mind.
By addressing the root of thoughts, feelings, and behaviors that are causing problems in your daily life, you’ll be paving the way to not just emotional happiness and mental clarity, but also to a stronger immune system. In that light, therapy has an excellent rate of return on investment!
Q: How is payment handled?
All payment is due in full at the time of service. bareWell accepts cash, personal check, debit, company flexible spending accounts, health saving account debit cards, and major credit cards.
Q: Do you accept insurance?
We are currently Certified Preferred In-Network Providers with the following insurance companies:
· Tricare
bareWell is currently out-of-network for other plans. Some PPOs will cover all or a portion of our services. If you would like to use your insurance, please contact your insurance provider directly and ask about self-filing options for “out-of-network providers.” We will provide you with a Superbill (insurance receipt) after each session which includes a description of services and provider information so you may submit claims directly to your insurance company. Please note, bareWell does not make any guarantees or promises that you will receive reimbursement from your insurance company for our services. Also, many clients have success using their flexible spending accounts through their place of employment. This may be another possible option to research.
Lastly, it is also good to know that there may be reasons where you would not want to use your insurance benefits for therapy. Insurance companies can dictate the number of sessions you are permitted to have. They require the assignment of a diagnosis that meets medical necessity and this may not be appropriate, necessary, or beneficial for you. Working without insurance provides you more privacy, and gives you control over your therapy.
Q: Is there parking at your building?
Our office is located in Bankers Hill, close to downtown San Diego. The building is called Douglas Wilson and there is plenty of metered street parking on all surrounding streets. There is also parking available in the building for a small fee. Be sure to give yourself an extra 10-15 minutes the first time you come to find the building and nearby parking.
Q: What do I do when I arrive?
We are located on the 8th floor, Suite 800. There is a call button on the wall identified with your therapist's name. Push the appropriate button and this will notify your therapist of your arrival. Your therapist will greet you when it is your appointment time.
For safety and so that you will not be preoccupied during your session, we ask that you do not leave young children unattended in the waiting room. If you have unexpected childcare issues and need to bring your children with you to your appointment please discuss with your therapist in advance of your appointment to ensure an appropriate plan is in place. We also offer telehealth services, check out our ONLINE services page for more info…